Microsoft Dynamics 365 for Field Service

It is a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics:

  • Optimize your resources- manage people and equipment with flexible scheduling options
    • Automate scheduling
    • Empower dispatchers
    • Streamline inventory management
  • Make technicians more effective- empower technicians with a 360-degree view of customers and real-time guidance to improve resolution time and earn customer trust
    • Ensure on-time appointments
    • Share customer information
    • Boost on-site efficiency
  • Deliver better outcomes with IoT- perform just-in-time predictive maintenance and repair, clean, or replace parts only when needed
    • Gain insight and intelligence
    • Automate work order creation
    • Transform service with predictive maintenance
  • Engage your customers- provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step
    • Build customer trust
    • Create effortless service experiences
    • Communicate proactively
  • Innovate with a modern and adaptable platform- transform your customer interactions with deep insights
    • Adapt quickly
    • Unify your service environment
    • Drive innovation

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+852 2111 0218